The Counselling Process

1. The first step

Making the decision to consider receiving counselling is a significant and courageous step. Here you will find the information you need for making effective use of the counselling resources we provide.

2. New clients in-take

Most new clients inquire about our services by phone or email. To inquire about our services, or to book a 15 minutes free consultation session, please contact us at (289) 577-6625 or send an email to All new clients will go through a client in-take process prior to receiving counselling. These include filling in and signing forms that the regulatory college requires prior to beginning therapy. Once these forms are received, your therapist will contact you through your preferred method to schedule an in-take appointment.

3. In-take session

Your first appointment comes with a free 30 minutes in-take session. During the in-take session, we will go through the in-take package with you to ensure you understand your rights and everything you have provided consent for. We will also address any information that is missing from your in-take forms.

4. Sessions structure

During the first session, we will spend time to understand your present concerns . You and your therapist will collaboratively set specific and measurable goals together and decide on the number and frequency of counselling sessions you would like to engage with us moving forward.

In the next session or two, we will focus on assessing and clarifying the concerns presented, including obtaining further insights based on your personal and family history in order to conceptualize what is going on with your concerns and develop an appropriate treatment plan.

The format for other subsequent sessions is similar where your therapist will be working together with you towards the agreed goals through ongoing discussions, reflections, and constructive feedback.

5. Conditions for effective counselling

Counselling is a collaborative effort and the effectiveness of treatment is dependent on your participation. You will be asked to participate in presenting your concerns, setting measurable goals, working through the problem, overcoming obstacles, completing homework assignments, and giving honest feedback. The therapist’s role is to facilitate this process and provide insights for empowering you to reach your goals.